1. Sign Up / Sign In

• 1-1 How to Sign Up
• 1-2 Email Authentication
• 1-3 How to Sign In
• 1-4 Temporary Password
• 1-5 How to Recover User ID
• 1-6 Email or User ID to Sign In

2. Audio Search / Preview

• 2-1 Word Search
• 2-2 Category Search
• 2-3 Onomatopoeia Search (Sound Effects)
• 2-4 Color Graph Search (Music)
• 2-5 Advanced Search
• 2-6 Audio Preview
• 2-7 Audio Preview Downloads
• 2-8 Product Information
• 2-9 Search & Preview History

3. Favorites / My Playlists

• 3-1 Favorites
• 3-2 Check/Edit My Playlists
• 3-3 What is a Playlist?
• 3-4 How to Use My Playlists
• 3-5 Sharing My Playlists

4. Order

• 4-1 Adding Items to Your Shopping Cart
• 4-2 Order Process
• 4-3 Choose an Audio File Format
• 4-4 Enter Your Details (Only Required for an Initial Purchase)
• 4-5 License Agreement (Only Required for an Initial Purchase)
• 4-6 Select Payment Method
• 4-7 Order Confirmation
• 4-8 Order Completion

5. Audio Download

• 5-1 Download
• 5-2 Re-download

6. My Page

• 6-1 Access to My Page
• 6-2 Registered Information
• 6-3 Download Account
• 6-4 License Information
• 6-5 Bulk Downloads
• 6-6 Order History
• 6-7 Download History

1. Licenses

• 1-1 Can I post videos with your audio in the background on online video-sharing websites and platforms?
• 1-2 Can we play your tracks as the background music of our corporate website pages?
• 1-3 Can I use the Nash Music Library tunes as the background music of smartphone apps?
• 1-4 We used your tunes commercially as our corporate and service sound logos. Could we register them as an audio trademark?
• 1-5 Can I incorporate your tunes or sound effects into electrical appliances for their UI sounds, such as notifications and alerts?
• 1-6 Can I place your background music on municipal content, such as official promotional/publicity videos?
• 1-7 Can I distribute the Nash Music Library audio for audiences to enjoy the music on the internet?
• 1-8 Can I sell video content created with your tunes in the background to international viewers?
• 1-9 Can I edit various tracks from Nash Music Library into one continuous soundtrack to cover the length of my entire video content?
• 1-10 Must I add a music credit to my production if I use your tune?
• 1-11 How should we obtain the license if we outsource audio post-production work to another company that uses the audio?
• 1-12 Can we, as a company, lend our licensed tracks to our branch offices or studios to be used in their productions?
• 1-13 Can I save the audio files I purchased to a server, HDD, or other storage media and means?
• 1-14 We created a DVD for our client using your tune. If they encode it into an audiovisual file to post on the internet, do they or we need to obtain an additional license?
• 1-15 Can we let our personnel working remotely outside our studio use the tune we licensed as a company?
• 1-16 Can I register audio drama content using your track as background music to YouTube Content ID as the sound recording content holder of the drama?
• 1-17 We will localize TV programs using your music for overseas audiences. Do we have to seek your permission to redo the audio with the help of a local post-production studio?
• 1-18 Can we redistribute our content using your music in its soundtrack even after the cancellation of the annual license?
• 1-19 Can I play your songs in stores, restaurants, or other commercial facilities as in-store background music?
• 1-20 Am I permitted to play the licensed tracks as background music at multiple commercial establishments in different locations?
• 1-21 Can we insert or place in-store announcements over your music?
• 1-22 Our client wants to play your tune, which we used in the production of their TV commercial, in their shop as in-store background music. How should we license this?
• 1-23 What is the licensing fee structure for in-store background use?

2. Licensing Plans / Products

• 2-1 Do you provide your music "free of charge" since you say it's royalty-free?
• 2-2 Do you carry copyright-free or creative commons music that I can freely share with others?
• 2-3 What is the "license agreement"?
• 2-4 Do I need to keep a license to buy and download only one song?
• 2-5 Do you issue a license for each order?
• 2-6 Where can I check my past and current license status?
• 2-7 When will a license expire?
• 2-8 What will happen to your track when its copyright protection period expires?
• 2-9 Who creates your music?
• 2-10 How often do you release new tracks?
• 2-11 Are there more license options besides what's available online?
• 2-12 Do I need to pay any initial or periodic fees in order to use your service?
• 2-13 What products are available on this website?
• 2-14 Do you have any products that may or may not be available depending on the licensing options?
• 2-15 Do you license tracks submitted by third-party contributors?
• 2-16 Does the licensing fee vary depending on the format of the audio file, such as WAV or MP3?
• 2-17 Can I use a purchased track only once?
• 2-18 How should I fill out the broadcast cue sheet?
• 2-19 Do you have or provide stem mixes on request?
• 2-20 Do you have any well-known classical or ethnic music?
• 2-21 Do you have well-known nursery rhymes and folk songs?
• 2-22 Do you license any products at a discounted price?
• 2-23 Do you provide an underscore version of the tracks?
• 2-24 Do you offer your tracks in 48KHz audio?
• 2-25 Do you provide CDs or other physical products?
• 2-26 I live outside of Japan. Is it possible to order CDs?
• 2-27 Are there any tunes available exclusively on an annual license?
• 2-28 What are the tunes with track IDs containing the word "LOOP"?
• 2-29 What are the tunes with track IDs containing the word "SUB-MIX"?
• 2-30 What are the tunes with track IDs containing the word "FILE"?

3. Sign Up

• 3-1 Do I need to sign up to listen to and explore your audio catalog?
• 3-2 Is there a sign-up fee?
• 3-3 What should I do if I want to cancel my user registration?
• 3-4 I haven't received the sign-up authentication email. Could you please check whether it was sent?
• 3-5 I'm a minor. Can I still sign up?
• 3-6 I didn't subscribe to your newsletter upon sign-up. Can I subscribe now?
• 3-7 Can I sign up using my smartphone or mobile email address?
• 3-8 When I signed in, I was asked to change the User ID to an email address. Can I continue using my User ID?

4. Search / Preview / Order / Audio Download

• 4-1 I cannot search and preview the audio. Does the website have a problem?
• 4-2 Can I obtain sample audio files?
• 4-3 I could not find what I had in mind. Do you have any advice for performing further searches on your website?
• 4-4 Can I request your support in the music search?
• 4-5 How can I find out who composed a track?
• 4-6 Can I search for vocal tracks and view their lyrics?
• 4-7 When I selected the audio file format in the cart and proceeded to check out, I got an error message telling me I had no valid license. Why did this happen?
• 4-8 When I enter my credit card information, an error message appears, and I cannot finish my order. Could you help me out?
• 4-9 Is your website secure?
• 4-10 I can't find the audio file that I downloaded. Where is it?
• 4-11 I downloaded it a few times, but I cannot play the downloaded audio. Is the file defective?
• 4-12 How many days can I download the audio after the order?
• 4-13 Can I download your audio product without a PC?
• 4-14 I want a track recorded on a CD-R or other devices and sent to me physically. Can you provide this?
• 4-15 Which file formats are available for the audio?

5. Payment / Invoice

• 5-1 Can I download the product soon after the payment?
• 5-2 The amount of my purchase on your website reflected in my credit card statement is not US$. Why?
• 5-3 Do you provide us with a JPY (Japanese Yen) receipt or invoice instead of the US dollar one, which is available on My Page?
• 5-4 I want to keep my credit card information private. Can I pay with e-money or other non-credit-card digital transactions?
• 5-5 Is there no cash on delivery available?
• 5-6 Could you send me a receipt for my purchase?
• 5-7 I signed up as a corporate user. Can I use my credit card?
• 5-8 I have changed my credit card. Can I continue to make purchases?
• 5-9 How will my payment appear on my credit card statement?
• 5-10 When will my card statement reflect my purchase on this website?
• 5-11 I want to pay via Amazon Pay. Can I use your Japanese language website to check out?
• 5-12 Can I change my payment method?
• 5-13 Can I cancel my order?

6. YouTube Content ID Issues

• 6-1 What are "AdRev for a third party" and "Tracks for a third party," which show alongside your credit "Nash Music Library"?
• 6-2 What is a YouTube content ID in the first place?
• 6-3 Why did you register your music to a YouTube Content ID?Should I take down and re-upload the video if it received a copyright notice?
• 6-4 I got a content ID claim from someone other than you. What should I do?
• 6-5 Do you possibly mute or block videos?
• 6-6 Are your sound effects/SFX tracks registered to content IDs as well?
• 6-7 Can you release any "AdRev for a 3rd Party" YouTube content ID claims?
• 6-8 Why is it that your audio may get copyright notices on YouTube? While such notices may occur infrequently, they appear when the music is not set to automatically send such notices or make any claims on YouTube.
• 6-9 Should I file an objection, as instructed by YouTube, if your audio segment in my video gets a copyright notice?
• 6-10 I monetize my videos with the YouTube partnership program. What happens to my monetization if my video receives a copyright notice?
• 6-11 Does a public or unlisted video receive a copyright notice more frequently than a private one?