PRIVACY POLICY

Nash Studio Inc. (hereinafter referred to as "we", "us", and "our") take into consideration the privacy of our customers (hereinafter referred to as "you" and "your") who visit and use our website "Nash Music Library" (Japanese website/English website hereinafter referred to as "our site"), which we own and operate. As required by related laws and regulations, we will strive to protect your privacy in accordance with the following policy.


Customer Information Subject to this Privacy Policy

"Personal information" means any information that directly or indirectly identifies the person to whom such information pertains. In using our site or communicating with us, you may provide us with personal information, such as your name, address, telephone number, email address, etc. In addition, we may collect "non-personal information" that does not specify an individual, such as browser information, server logs, technical/statistical data gathered by cookies. Your "personal information" and "non-personal information" (hereinafter referred to as "customer data") that we collect and retain will be subject to this privacy policy.


Security Information

In order to properly manage your data and prevent unauthorized access, leakage, falsification, loss, or damage, we take safety management measures in accordance with the current technical standards and take corrective action as necessary. All personal information you provide online when you register, request information, make inquiries, or place orders is protected by the SSL (encrypted communication) of Amazon Web Services (AWS). You can view the content of the certificate by clicking on the key icon in the address bar on our site.


Processing Customer Data

We process your customer data in various ways, such as collecting, recording, storing, referencing, using, correcting, deleting, etc., (hereinafter referred to as "process", "processing", and “data processing”) only to the extent specified in this privacy policy.


Personal Information Administrator

We are the administrator of your personal information. If you have any questions regarding our protection of personal information, please contact us at:

Parkside Kawai Building, 5-11-1 Nishitenma, Kita-Ku, Osaka, 5300047, Japan. (Our registered office/principal place of business.)
Nash Studio Inc. (Registered in Japan under corporate number [6120001068325])
Email: nml[at]nash.co.jp

Scope of Application of this Privacy Policy

This privacy policy applies to all of you. You will be asked to agree to this privacy policy when you visit our site. If you do not agree to this privacy policy, you will not be able to use our site.



Cases of Customer Data Collection

We collect customer data in the following cases:

 

When You

- Visit and use our site

- Sign up to create an account on our site

- Update your account data

- Place orders

- Contact our customer service

- Request our service information

- Subscribe to our newsletter

- Answer an online questionnaire

- Conclude a license agreement with us

- Request our music copyright certificate



Customer Data Collection Items

We may collect the following customer data:


Usage Data

· IP address

· Geographic location and selected language

· Gender/age bracket

· OS type and version

· Browser type and version

· Referral source (browsing history of third-party websites, advertisements, and other pages viewed prior to accessing our site)

· Access timing/frequency/pattern

· Pageviews/navigation paths


We use Google Analytics cookies to collect data on the above usage conditions and use this information to improve the convenience of our website and services. For details, please refer to the "Use of Cookies" section of this privacy policy.


Account Data

· Your name

· Your email addresss

· Your password

· Your Genres of interest

· How you found our site

· Your profession

· Your mailing address

· Your phone number

· Your fax number

· Your login user name

· Your company name

· The name of your company’s president

· Your job title

· Your website


Communication Data

· Date and time of your last login

· Words that you used to search for items

· History of previewed items

· Items added to favorites

· Items added to playlists

· Names and descriptions that you enter in your playlists

· Text entered in the contact form


Transaction Data

· Your purchased items

· Your purchased media (CDs or download)

· Format types of downloaded audio files

· Purchase date/time

· Download date/time

· Billing amounts

· Your payment methods

· Your license agreement types (lifetime or annual lease)

· Licensing periods

· Your license agreement ID number(s)



Processing of Customer Data

We may process the customer data for the following purposes:


Provision of our Site and Services

· Identification

· Sign up/update your account data

· Issuance of your license agreement

· Your sample audio downloads

· Your order placement/payment/product download confirmation

· Correction/addition/deletion of your account data

· Review your purchase and download history

· Confirmation of your license purchase and product delivery


Personalization

· Add and delete items in favorites

· Create playlists and add/delete products to/from the playlists

· Organize products by entering names and notes in the created playlist

· The history of words used to search for items is stored in the browser

· Memorize the history of words used to search for products in the browser


Communication and Promotion from us

· Contact regarding changes in our site and services

· Sending documents, such as invoices, delivery receipts, receipts, and contracts

· Sending newsletters regarding new products, services, events, etc.

· Sending promotional materials, such as brochures and sample CDs

· Present items that conform to your preference and contract type

· Providing information on discount campaigns

· Other offline and online sales promotions

· Analysis of advertising effectiveness


Customer Support

· Responding to inquiries

· Improving our customer support

· Receiving product requests and satisfaction surveys

· Password reminders

· Support on item searches


User Experiences

· Development of new products and services

· Development and improvement of our site

· Maintenance and improvement of the system of our site

· Surveys, statistics, and analysis of your usage of our site

· Troubleshooting of our site operation



Processing Customer Data for Marketing Purposes

Preference Data (Music and Production Genres of Interest)

We use data on the genres you are interested in to present you with customized products and services based on your preferences. We ask you to provide such preference data in the form of a checkbox when you register for an account on our site. You can correct or delete the relevant data provided on the My Account section of our website.


Promotional Emails

You can choose to subscribe to our newsletter by opting in when you register for an account. If you wish to opt out of newsletter subscriptions, you may do so at any time on the My Account of our site. We may send you promotional emails introducing new products or services based on your customer preferences. If you wish to stop receiving any promotional emails from us in the future, please contact us using the contact form on our site.



Requests for Disclosure, Correction, and Deletion of Personal Information, and Retention Period

If you wish to request disclosure or correction of the personal information processed by us, please contact us directly using the contact form on our site. In order to prevent leakage of personal information to a third party, we will respond to your request within the scope that is reasonable after confirming that the request was made by you.


Deletion of Personal Information

We will not store your personal information beyond the scope of use specified in this privacy policy. You may request that we delete the personal information that we have stored without a valid reason.


Correction and Deletion of Account Information

You can correct your account information, such as your name, address, and contact information, on the My Account page of our site as long as you are able to use our site. If you wish to stop using our site or would like us to delete your account information, please contact our customer service personnel. We will respond to your request as soon as possible after confirming that the request was made by you.


Retention Period of Personal Information in the Music License Agreement (Contract)

For the purpose of fulfilling the music license agreement between you and us, we will store your information as stated in the agreement. The retention period shall be the longest duration of the copyright and neighboring rights, as defined in the Copyright Law of Japan.


Disclosure of Customer Data

We may disclose your customer data to third parties in the following cases:

                 

- When you have given consent to the disclosure

- When we are required to disclose your customer data in accordance with a decision, order, or law of a court, prosecutor's office, police department, tax office, or other agency or organization with equivalent authority

- When it is deemed necessary to protect the rights, property, or services of a third party or us due to your violation of laws, regulations, or terms of use

- In the event that we are required to disclose information for our business needs to an external contractor who is obligated to maintain confidentiality

- In the event of a reorganization, merger, sale, transfer, or integration of a portion of our business or assets


Disclosure of Information to External Business Partners

To the extent necessary for the operation of our site and the provision of our services, we may disclose your information to the following external business partners who support the operation of our business:

                 

- Web hosting companies

- Cloud storage providers

- Payment processing companies

- Email delivery service companies

- Audit service providers

- Infrastructure and network providers

- IT consultants, accountants, lawyers, and other advisors/experts

- System maintenance, database management, and web analytics providers

- Insurance companies


Handling of Personal Information for External Business Partners

We oblige contractors and others by contracts and other means to comply with the relevant laws and regulations and strive to handle personal information appropriately while taking the privacy of the user into consideration.



Payment Service Companies

Payments on our site are made through the services of PayPal or GMO Payment Gateway, both of which are payment processing companies; if you choose to pay with PayPal, you will be directed to PayPal's web page, not our site. All data that you provide, including credit card information, is obtained by these payment processing companies and not by us. We may share customer data, such as product details, payment dates, your customer ID, contract number, name, address, and contact information with these payment processing companies only when requested to do so by them in the event of chargebacks.


PayPal and GMO Payment Gateway encrypt your credit card information and store it in a secure location. Information about their respective security and privacy policies can be found on the following official pages:


PayPal:

https://www.paypal.com/us/webapps/mpp/ua/privacy-full?locale.x=en_US/

GMO Payment Gateway:

https://www.gmo-pg.com/en/corp/security/privacy-policy/

Use of Cookies

Use of Functional Cookies

We use "functional cookies" to ensure the proper functioning of our site. The use of cookies allows web browsers to retain input information, which is used to create accounts, maintain login status, and retain the contents of your cart.


Use of Analytical Cookies

In order to analyze how you use our site, we use Google Analytics cookies to obtain access data, such as the number of users (traffic surveys), user attributes (gender and age range), and keyword search content. The acquired data is used for purposes, such as research on usage conditions, measuring the effectiveness of advertising campaigns, optimization of our site, and sales activities.


We will not use cookies for any purpose other than those described above. For more information on how Google collects and uses access data, please refer to the Google Analytics Terms of Service and Google's Privacy Policy.


Customer Consent

We ask for your consent to the use of cookies on our site when you access our site.


Disabling Cookies

You can disable cookies by setting your analytics opt-out preferences.


You can also set your browser to notify you when you receive a cookie or refuse to accept it. The setting method differs depending on the browser, so please refer to the help section of the browser you are using. Please note that if you disable or refuse to accept cookies, the functions and services on our site and other websites may not work properly.



Users Located within the European Economic Area (EEA)

EU General Data Protection Rules

For the purposes specified in this privacy policy, we process the customer data gathered within the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR). The hosting facility for our site is situated in Japan, to which we may transfer the customer data. The data transfers to Japan will be protected by appropriate safeguards according to the standard data protection clauses.


Right to File a Complaint

Persons residing within the European Economic Area (EEA) have the right to file complaints against the supervisory authorities regarding our handling of data. In this case, we request you to contact us in advance so that we can respond to the claims before supervisory authorities.


Right to Appeal

If you reside within the European Economic Area (EEA), you reserve the right to challenge the use of data that we identify under this privacy policy. Except in the event of legitimate reasons related to the performance of the contract between you and us and proof of legal action, we will accept your objections.



Other

Third-Party Websites

When you access other websites by clicking on links on our website, cookies may be sent to your computer by the webserver of the linked websites and access data may be obtained. The use of these cookies is subject to the policies of each linked website, and we cannot be held responsible for any such use. We also cannot be held responsible for the collection of personal information and other practices of third-party websites. Please check the policies of the respective websites.


Underage Customers

We will protect and manage the data of minors based on this privacy policy. If you are a minor, your parent or guardian is required to agree to this privacy policy to use our site.


Amendments

We may update this policy without prior notice. You are obliged to check this page occasionally in case of updates. We may notify you of significant changes to this privacy policy.