Nash Studio Inc. (hereinafter referred to as "we", "us", and "our") take into consideration the privacy of our customers ("you" and "your") who visit and use our websites "Nash Music Library" (Japanese website English website hereinafter referred to as "our site"), which we own and operate. As required by related laws and regulations, we will strive to protect your privacy in accordance with the following policy.
Personal information and customer data
You personal information (your name, company name, contact information, mailing address etc) provided in the process of sign up, license agreement, inquiry etc is safely and strictly handled by our staff to whom this policy is well known. We will continuously improve manuals, systems, and other items in order to protect your personal information.
Processing customer data
We are registered in Japan under corporate number , and our registered office/principal place of business is at
Nash Studio Inc.
In order to prevent unauthorized access, leakage, tampering, loss, damage, etc., all the information that you type in at our site are protected by SSL (encrypted communication). Click the key icon in the address bar to see the SSL certificate on Amazon Web Services (AWS).
We will collect customer data when you
(a) visit and use our site
(b) sign up to our site
(c) update your account data
(d) order items
(e) contact our customer service
(f) subscribe to newsletter
(g) conclude a license agreement with us
(h) request a music copyright certificate
(i) answer questionnaire
(j) request other information
We will collect the following customer data
· IP address
· Geographic location
· Selected language
· Gender/age bracket
· OS type and version
· Browser type and version
· Referral source
· Access timing/frequency/pattern
· Page views/navigation paths
· Email address
· Genre of interest
· How you find our site
· Mailing address
· Phone/fax number
· Login user name
· Company name
· Name of company’s president
· Job title
· Last login date and time
· Words typed in for item search
· History of previewed items
· Items added to favorites
· Items added to playlists
· Playlist titles and descriptions
· Submitted enquiry
· Purchased items
· Purchased media (CDs or download)
· Format of downloaded audio file
· Purchase date/time
· Download date/time
· Billing amount
· Payment method
· License agreement types (lifetime or annual lease)
· License period
· License number
Processing of the customer data
We may process the customer data for the following purposes.
Provision of our site and services
· Sign up/update of account data
· Issuance of license agreement
· Sample audio downloads
· Order confirmation
· Item purchase, payment, and downloading
· Correction ·addition · deletion of account data
· Review purchase and download history
· Item delivery
· Add/delete items to favorites
· Create playlists
· Add or delete items to playlists
· Organize items by playlists’ names and notes
· Store words previously used for item search to the browser
· Store items previously reviewed to the browser
Contact from us
· Contact regarding change of our site and service
· Send invoice/receipt/contract
· Send relevant notifications such as new releases, new services, exhibitions, etc.
· Send promotional materials such as sample CDs or brochures
· Present items that conform to your preference and contract type
· Information on discount campaign
· Analysis of advertisement effectiveness
· Other online/offline promotional activity
· Response to inquiries
· Improve our customer support
· Receive requests for items
· Survey satisfaction levels
· Password reminder
· Support on item search
· Item/service development
· Development and improvement of our site
· Maintenance and improvement of our web system
· Survey on uses and statistics
Our site incorporates privacy controls which affect how we will process the customer data. You can specify whether you would like to receive direct marketing communications. You can access the privacy controls at My Account.
We will present customized services and items based on your preferences such as music genres of your interest, occupation, or industry. We may ask you to provide us with such preference data in check boxes upon sign up to our site. You may opt out of marketing-related emails by updating your preferences at my account.
You can opt-in for newsletter subscription upon sign up to our site. If you want to stop subscribing to our newsletter, you can opt out at any time at my account. If you wish to stop receiving any promotional email from us, please contact us by the inquiry form.
Your right to object
You have the right to object to our processing of the customer data for any direct marketing purposes. If you make such an objection, we will cease to process your customer data for this purpose.
Retaining and deleting customer data
Retention period of personal information stated in sound source license agreement (contract)
For the purpose of executing the license agreement between you and us, we will continue to retain your personal information stated in the license. The retention period shall be the duration of copyright stipulated in the copyright law of Japan or the neighboring rights, whichever lasts longer.
Erasure of your customer data
You have the right to the erasure of your customer data in the case that your data are no longer necessary in relation to the purposes for which they were collected or otherwise processed. If you wish to delete your customer data contact us.
Correction of your customer data
You have the rights to have any inaccurate or incomplete customer data rectified. You can correct your account data at my account yourself, or contact us.
How We Share your Personal Information
We do not share your information with third parties without your consent, except in the following circumstances:
(b) when a request is made on orders or statutes of the courts, public prosecutor's office, police, or tax office.
(d) when deemed necessary for protecting the rights, property, services, etc., of the third party or us.
(e) when we sell, transfer, or relocate our business or assets.
Third party service providers
· Web hosting company
· Cloud storage provider
· Payment service company
· Email delivery company
· Auditing firm
· Network infrastructure companies
· IT consultants, accountants, lawyers and other advisors/experts
· System maintenance/web analysis provider
· Insurance company
On handling the customer data, the third party service providers are required by us to protect the customer data to the extent as us, and to comply with related laws and regulation. We prohibited the third party service providers to use the customer data for any other purpose other than the purposes for which it is provided to them, namely to serve us.
Payment service companies
Financial transactions relating to our site are handled by our third party payment processors, PayPal and GMO PAYMENT GATEWAY. We will neither collect your credit card information nor process your payments. We may share your transaction data with PayPal and GMO PAYMENT GATEWAY only to the extent necessary for dealing with complaints or queries relating to refunds.
Our third party payment processors PayPal and GMO PAYMENT GATEWAY encrypt your credit card information and store it in a secure location. You can find information on their privacy policies in the following pages.
GMO PAYMENT GATEWAY:https://www.gmo-pg.com/security-compliance/privacy-policy/
A cookie is a text file that is sent by a web server to a web browser. We use the following cookies for the purposes specified therein.
We use "functional cookies" in order that our site functions properly. By using the cookies, the browser can retain the input information, which help us to identify you when you visit and navigate out site, and to help us to determine if you are logged into our site, and maintaining the status of your shopping cart and favorites.
We use Google Analytics to help us analyze the use our site. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our site is used to create reports about the use our site such as traffic survey or user attributes, and to protect our site and services by preventing fraudulent use of your login credentials.
You can opt out of Google Analytics here:https://tools.google.com/dlpage/gaoptout/?hl=en
Most browsers allow you to block and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Please see the help or support page of the browser that you use. Please note that if you block cookies, our site and other websites may not function properly.
Notice to European Users
Your right to lodge a complaint
If you consider that our processing of your information infringes data protection law, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. We ask you to contact us in advance so that we can respond to your complaint.
Your right to appeal
Third party websites
Our site includes hyperlinks to third party website. We have no control over, and are not responsible for, the privacy policies and practices of third parties.