PRIVACY POLICY Customer Data Protection

Basic Policy on Personal Information Protection
Nash Studio Inc. (hereinafter referred to as "we", "us", and "our") take into consideration the privacy of our customers (hereinafter referred to as "you" and "your") who visit and use our website "Nash Music Library whose Japanese website/English website hereinafter referred to as "our site")", which we own and operate. As required by related laws and regulations, we will strive to protect your privacy in accordance with the following policy.
1. Customer Information Subject to this Privacy Policy
"Personal information" means any information that directly or indirectly identifies the person to whom such information pertains. In using our site or communicating with us, you may provide us with personal information, such as your name, address, telephone number, email address, etc. In addition, we may collect "non-personal information" that does not specify an individual, such as browser information, server logs, technical/statistical data gathered by cookies. Your "personal information" and "non-personal information" (hereinafter referred to as "customer data") that we collect and retain will be subject to this privacy policy.
2. Security Information
In order to properly manage your data and prevent unauthorized access, leakage, falsification, loss, or damage, we take safety management measures in accordance with the current technical standards and take corrective action as necessary. All personal information you provide online when you register, request information, make inquiries, or place orders is protected by the SSL (encrypted communication) of Amazon Web Services (AWS). You can view the content of the certificate by clicking on the key icon in the address bar on our site.
3. Personal Information Administrator
(1) The administrator handling personal information and its representative
Parkside Kawai Building, 5-11-1 Nishitenma, Kita-Ku, Osaka, 5300047
Nash Studio Inc. / Mika Yokoyama (President/Representative)
Registered in Japan under corporate number [6120001068325])
(2) Contact
If you have any questions regarding the handling of customer information, please contact us at:

Parkside Kawai Building, 5-11-1 Nishitenma, Kita-Ku, Osaka, 5300047, Japan.
Nash Studio Inc. Privacy Officer
TEL:81-6-6315-1809 Email:
Business hours: 9:30~18:30 (Japanese Standard Time) except weekends and public holidays.
4. Scope of Application of this Privacy Policy/dt>
This privacy policy applies to all of you. You will be asked to agree to this privacy policy when you visit our site. If you do not agree to this privacy policy, you will not be able to use our site
5. Cases of Customer Data Collection
We collect customer data when you:

・Visit and use our site (Including accessing and browsing our site)
・Sign up to create an account on our site
・Update your account data
・Place orders
・Contact our customer service
・Request our service information
・Subscribe to our newsletter
・Answer an online questionnaire
・Conclude a license agreement with us
・Request our music copyright certificate
6. Customer Data Collection Items
We may collect the following customer data:。

(1) Usage Data
We use Google Analytics cookies to collect data on the above usage conditions and use this information to improve the convenience of our website and services. For details, please refer to the "Use of Cookies" section of this privacy policy.
・IP address
・Geographic location
・Selected language
・Age bracket
・OS type and version
・Browser type and version
・Referral source (browsing history of third-party websites, advertisements, and other pages viewed prior to accessing our site)
・Access date
・Access time
・Access frequency
・Pageviews/navigation paths

(2) Account Data
・Your name
・Your email
・Your password
・Your genres of interest
・How you found our site
・Your profession
・Your address
・Your phone number
・Your fax number
・Your sign-in user name
・Your company name
・The name of your company’s representative
・Your website

(3) Communication Data
・Date and time of your last sign-in
・Words that you used to search for items
・History of previewed items
・Items added to Favorites
・Items added to My Playlists
・Names and descriptions that you enter in your playlists
・Text entered in the contact form

(4) Transaction Data
・Your purchased items
・Your purchased media (CDs or download)
・Format types of downloaded audio files
・Purchase date/time
・Download date/time
・Billing amounts
・Your payment methods
・Your license agreement types (lifetime or annual lease)
・Licensing periods
・Your license agreement ID
7. Processing of Customer Data
We may process the customer data for the following purposes:

(1) Provision of our Site and Services
・Registration Authorization
・Account Creation
・Sign up/update your account data
・Issuance of your license agreement
・Your sample audio downloads
・Your order placement/payment/product download confirmation
・Correction/addition/deletion of your account data
・Review your purchase and download history
・Confirmation of your license purchase and product delivery

(2) Personalization
・Add and delete items in Favorites
・Create My Playlists and add/delete products to/from My Playlists
・Organize products by entering names and notes in the created playlist
・The history of words used to search for items is stored in the browser
・Memorize the history of words used to search for products in the browser

(3) Communication and Promotion from us (Including our use through automated processes)
・Contact regarding changes in our site and services
・Sending documents, such as invoices, delivery receipts, receipts, and contracts
・Sending newsletters regarding new products, services, events, etc.
・Sending promotional materials, such as brochures and sample CDs
・Present items that conform to your preference and contract type
・Providing information on discount campaigns
・Analysis of advertising effectiveness

(4) Customer Support
・Responding to inquiries
・Improving our customer support
・Receiving product requests and satisfaction surveys
・Password reminders
・Support on item searches

(5) User Experiences
・Development of new products and services
・Development and improvement of our site
・Maintenance and improvement of the system of our site
・Surveys, statistics, and analysis of your usage of our site
・Troubleshooting of our site operation
8. Requests for Disclosure, Correction, and Deletion of Personal Information, and Retention Period
If you wish to request disclosure or correction of the personal information processed by us, please contact us directly using the contact form on our site. In order to prevent leakage of personal information to a third party, we will respond to your request within the scope that is reasonable after confirming that the request was made by you.

(1) Deletion of Personal Information
We will not store your personal information beyond the scope of use specified in this privacy policy. You may request that we delete the personal information that we have stored without a valid reason.

(2) Correction and Deletion of Account Information
You can correct your account information, such as your name, address, and contact information, on the My Account page of our site as long as you are able to use our site. If you wish to stop using our site or would like us to delete your account information, please contact our customer service personnel. We will respond to your request as soon as possible after confirming that the request was made by you.

(3) Correction, addition, deletion, etc., of Personal Information
We will correct, add, or delete personal information other than account information when we confirm such personal information to be untrue.

(4) Suspension of Use, Deletion, and Provision of Personal Information to Third Parties
In the event that your personal information is handled in violation of this Privacy Policy or obtained through deception or other wrongful means, you may request that we stop using or delete your personal information.
In the event that we no longer need to use your personal information, or in the event of leakage, loss, or damage of the personal information, or if the handling of such data may harm your rights or legitimate interests, you may request that we cease using the data or cease providing it to third parties. You may request that we stop using the personal information or discontinue providing such data to a third party.

(5) Other Correction, Addition, deletion, etc., of Personal Information
We will store your personal information only for a reasonable period necessary for the purposes of our use as described in this Privacy Policy. We will promptly delete such personal data after the said period.

(6) Retention Period of Personal Information in the Music License Agreement (Contract)
For the purpose of fulfilling the music license agreement between you and us, we will store your information as stated in the agreement. The retention period shall be the longest duration of the copyright and neighboring rights, as defined in the Copyright Law of Japan.
9. Disclosure of Customer Data
(1) Disclosure of Information to Third Parties
We may disclose your customer data to third parties in the following cases:

・When you have given consent to the disclosure
・When we are required to disclose your customer data in accordance with a decision, order, or law of a court, prosecutor's office, police department, tax office, or other agency or organization with equivalent authority
・When it is deemed necessary to protect the rights, property, or services of a third party or us due to your violation of laws, regulations, or terms of use
・In the event that we are required to disclose information for our business needs to an external contractor who is obligated to maintain confidentiality
・In the event of a reorganization, merger, sale, transfer, or integration of a portion of our business or assets

(2) Disclosure of Information to External Business Partners
To the extent necessary for the operation of our site and the provision of our services, we may disclose your information to the following external business partners who support the operation of our business:

・Web hosting companies
・Cloud storage providers
・Payment processing companies

Payments on our site are made through the services of PayPal or GMO Payment Gateway, both of which are payment processing companies; if you choose to pay with PayPal, you will be directed to PayPal's web page, not our site. All data that you provide, including credit card information, is obtained by these payment processing companies and not by us. We may share customer data, such as product details, payment dates, your customer ID, contract number, name, address, and contact information with these payment processing companies only when requested to do so by them in the event of chargebacks. PayPal and GMO Payment Gateway encrypt your credit card information and store it in a secure location. Information about their respective security and privacy policies can be found on the following official pages:



・Email service companies
・Audit service providers
・Infrastructure and network providers
・IT consultants, accountants, lawyers, and other advisors/experts
・System maintenance, database management, and web analytics providers
・Insurance companies
10. Use of Cookies
Cookies are text files that are stored on your computer, mobile device, or other devices when you visit a website. Our site uses the following cookies. We do not use cookies except as described below.

(1) Use of Functional Cookies
We use "functional cookies" to ensure the proper functioning of our site. The use of cookies allows web browsers to retain input information, which is used to create accounts, maintain login status, and retain the contents of your cart.

(2) Use of Analytical Cookies
In order to analyze how you use our site, we use Google Analytics cookies to obtain access data, such as the number of users (traffic surveys), user attributes (gender and age range), and keyword search content. The acquired data is used for purposes, such as research on usage conditions, measuring the effectiveness of advertising campaigns, optimization of our site, and sales activities. We will not use cookies for any purpose other than those described above. For more information on how Google collects and uses access data, please refer to the Google Analytics Terms of Service and Google's Privacy Policy.

(3) Customer Consent
We ask for your consent to the use of cookies on our site when you access our site.

(4) Disabling Cookies
You can disable cookies by setting your analytics opt-out preferences. You can also set your browser to notify you when you receive a cookie or refuse to accept it. The setting method differs depending on the browser, so please refer to the help section of the browser you are using. Please note that if you disable or refuse to accept cookies, the functions and services on our site and other websites may not work properly.
11. Users Located within the European Economic Area (EEA)
(1) EU General Data Protection Rules
(EEA) in accordance with the General Data Protection Regulation (GDPR). The hosting facility for our site is situated in Japan, to which we may transfer the customer data. The data transfers to Japan will be protected by appropriate safeguards according to the standard data protection clauses.

(2) Right to Data Portability
If you are located in the European Economic Area (EEA), you have the right to receive and transfer your customer data in a structured, commonly used, machine-readable format to another entity.

(3) Right to Withdraw Consent
If you are located in the European Economic Area (EEA), you have the right to withdraw your consent to our use of your customer data at any time. Please get in touch with our Privacy Policy officer if you wish to withdraw your consent. Please note, however, that if you withdraw your consent, some features or services on our site or other websites may not function properly.

(4) Right to File a Complaint
Persons residing within the European Economic Area (EEA) have the right to file complaints against the supervisory authorities regarding our handling of data. In this case, we request you to contact us in advance so that we can respond to the claims before supervisory authorities

(5) Right to Appeal
If you reside within the European Economic Area (EEA), you reserve the right to challenge the use of data that we identify under this privacy policy. Except in the event of legitimate reasons related to the performance of the contract between you and us and proof of legal action, we will accept your objections.
12. Other
(1) Third-Party Websites
When you access other websites by clicking on links on our website, cookies may be sent to your computer by the webserver of the linked websites and access data may be obtained. The use of these cookies is subject to the policies of each linked website, and we cannot be held responsible for any such use. We also cannot be held responsible for the collection of personal information and other practices of third-party websites. Please check the policies of the respective websites.

(2) Underage Customers
We will protect and manage the data of minors based on this privacy policy. If you are a minor, your parent or guardian is required to agree to this privacy policy to use our site.
13. Amendments
We may update this policy without prior notice. You are obliged to check this page occasionally in case of updates. We may notify you of significant changes to this privacy policy.