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Forgot your password?

If you have forgotten your password, please enter your registered email address and click the "Issue Temporary Password" button below. A temporary password will be sent to your registered email address. Once you receive the temporary password, please sign in using the combination of your email address and password or user ID and password.

Please note that the temporary password is valid for one hour after issuance. Therefore, it is advisable to change your password after signing in.

Forgot your user ID?(前回のログインが2016年2月29日以前のお客様)

Please enter your registered email address and click the 'Send User ID' button if you have forgotten your User ID. We will send your User ID to your registered email. Once you receive it, please sign in with your User ID and Password.

※You are eligible for this service if your last sign-in date was on or before February 29, 2016. Other customers can sign in with an email address and password.

Have you completed the sign-up verification?

A verification email is automatically sent to you after the sign-up process. However, if you do not verify your membership within one hour of the email being sent to you, a sign-in error will occur, informing you of an invalid user account, even if your sign-in information is correct. In this case, you need to sign up again with a different email address. Please get in touch with us during business hours if you wish to sign up again using the same email address.