HELP FAQ
4-9 Is your website secure?
The information you enter on the website is SSL (Secure Sockets Layer) encrypted and protected. As for payment, PayPal and Global Media Online (GMO) Payment Gateway process your credit card transactions, and we do not see or store credit card information.
- 4-1 I cannot search and preview the audio. Does the website have a problem?
- 4-2 Can I obtain sample audio files?
- 4-3 I could not find what I had in mind. Do you have any advice for performing further searches on your website?
- 4-4 Can I request your support in the music search?
- 4-5 How can I find out who composed a track?
- 4-6 Can I search for vocal tracks and view their lyrics?
- 4-7 When I selected the audio file format in the cart and proceeded to check out, I got an error message telling me I had no valid license. Why did this happen?
- 4-8 When I enter my credit card information, an error message appears, and I cannot finish my order. Could you help me out?
- 4-9 Is your website secure?
- 4-10 I can't find the audio file that I downloaded. Where is it?
- 4-11 I downloaded it a few times, but I cannot play the downloaded audio. Is the file defective?
- 4-12 How many days can I download the audio after the order?
- 4-13 Can I download your audio product without a PC?
- 4-14 I want a track recorded on a CD-R or other devices and sent to me physically. Can you provide this?
- 4-15 Which file formats are available for the audio?