HELP FAQ
4-3 I could not find what I had in mind. Do you have any advice for performing further searches on your website?
Please try these search features to increase the possibility of encountering tunes that will
match what you have in mind.
(1) Search by Categories
Various search criteria are available on the "All Catalog" page, including genre, feeling,
mood, tempo, instrument, production, etc.
(2) Search by Track Information
Click the "MORE+" button to display the detailed track information (product metadata) and
use clickable words describing the characteristic/s you seek. Then, based on the relevant
track data, you can explore various aspects of other tunes with some common elements.
(3) Search by Product Lines
We create and release each album under the different concepts belonging to each product
line. Try exploring our catalog with these "Series" product lines, for which album-oriented
searches under a unified production concept may accelerate your matches with more
appropriate tunes.
- 4-1 I cannot search and preview the audio. Does the website have a problem?
- 4-2 Can I obtain sample audio files?
- 4-3 I could not find what I had in mind. Do you have any advice for performing further searches on your website?
- 4-4 Can I request your support in the music search?
- 4-5 How can I find out who composed a track?
- 4-6 Can I search for vocal tracks and view their lyrics?
- 4-7 When I selected the audio file format in the cart and proceeded to check out, I got an error message telling me I had no valid license. Why did this happen?
- 4-8 When I enter my credit card information, an error message appears, and I cannot finish my order. Could you help me out?
- 4-9 Is your website secure?
- 4-10 I can't find the audio file that I downloaded. Where is it?
- 4-11 I downloaded it a few times, but I cannot play the downloaded audio. Is the file defective?
- 4-12 How many days can I download the audio after the order?
- 4-13 Can I download your audio product without a PC?
- 4-14 I want a track recorded on a CD-R or other devices and sent to me physically. Can you provide this?
- 4-15 Which file formats are available for the audio?