- The website does not work properly. Why?
- How come I cannot listen to sample tracks?
- Can you provide me with sample audio files?
- An error occurs when I enter my credit card information. Can you solve the problem?
- Is your website safe in terms of security?
- Mistakenly ordered a track in wrong file format. Can I have a refund?
- Can I cancel my order?
Q.The website does not work properly. Why?
If your internet browser is set to refuse cached data or cookies, you might have a problem using the website. You may also have a problem if your browser is not the most recent version.
Cached data and Cookies are data exchanged between web servers and browsers. They memorize information to help you get the most out of the site, such as which tracks you selected, which you deleted, and so on. If you have manually changed the settings in any way, change the settings back to enable cached data and cookies. The default setting is usually fixed to accept them.
Q.How come I cannot listen to sample tracks?
1) Flash player may not be installed on your PC.
Flash Player should be installed on your PC in order to play our sample tracks. When Flash Player is not installed, a "no plug-in" message usually shows.
2) The Flash Player you're using may be an old version.
The old-version Player may not be able to play our sample tracks. Please make sure that you are using the most recent version of Flash Player.
3) The security level of the Firewall.
Check the security level of your PC's Firewall. If its security level is high, it is likely to interfere with the function of Flash Player. Simply lowering the security level may solve the problem.
For further information, go to System Requirements
Q.Can you provide me with sample audio files?
We do not provide sample audio files. Please purchase and download the track, even if it is only for making a demo, for a client’s trial listening, or for another presentation purpose. In the event that you download the sample tracks by ripper software or other means, we are in no way responsible for possible problems with your PC, software, or other items.
Q.An error occurs when I enter my credit card information. Can you solve the problem?
1) In the event that an ” Error” message continually appears:
The credit card information you provided may be incorrect. Please review your credit card number and expiration date once again to check that the information provided is present and correct. If this does not solve the problem and the error message still appears, the card could be out of service or may have exceeded its amount limit. You can contact us as to the cause of the error at:
2) In the event that a ”Please wait” message continually appears:
Your browser settings, Internet speed, or security software may be interfering with the order process, thus causing various errors. Please note that it may not be possible for us to identify the exact cause.
In the case of continuing problems, we can offer to process your order offline. Please provide us with your credit card information and the track number(s) that you wish to purchase. We ensure that your personal information is handled with the utmost care. Please contact us at:
Q.Is your website safe in terms of security?
All of your personal information provided via our website is protected by VeriSign SSL - secure encrypted codes. You can click the VeriSign icon to check the safety of our website and the validity of the certificate.
Q.I have mistakenly ordered a track in the wrong file format. Can I get a refund?
Please order the same track again in the correct file format. At your request, we will provide you with a refund for the misplaced order.
Q.Can I cancel my order?
We can cancel your order within two weeks of the order date, on the condition that you have not downloaded the track. Please request that we cancel your order by email at: